Answers to the most common questions. If yours is not here, write to us and we will reply by email.
Frequently asked questions
Do I need an account to play?
No. My City, My Empire has no account and no sign-in. You choose a first name or nickname and an avatar, and they stay on your device.
Where is my game saved?
Only on your device. There is no cloud save: we run no server for the game, so we cannot see or restore your game.
I changed phone or reinstalled the game. Can I get my game back?
Unfortunately not: your game and your gems are stored on the device and are erased when the app is uninstalled. Your "Remove ads" purchase can be recovered with Restore purchases (see below).
Is the money real? Is this investment advice?
No. My City, My Empire is a game: all money in it is fictional, and prices, rates, taxes and delays are invented. It is a simplified simulation, not financial, tax, legal or investment advice.
How fast does time pass?
Four real hours are one month in the game. Salary, rents, charges and loan instalments keep running while the app is closed; you catch up when you come back.
What are gems for?
Gems shorten a wait (bank, notary, building site, tradesperson), activate boosters, or can be exchanged for fictional in-game cash. They never replace a step: the application, the permit, the payment and the choice are still yours. You also earn gems by playing, for example at each new rank, at each inauguration and by completing chapters.
How do I restore my purchases?
Open Settings or the Shop in the game and tap Restore purchases, while signed in to the same Apple or Google account used for the purchase. This restores "Remove ads". Gem packs are consumable and cannot be restored.
I paid but did not receive my purchase.
Check your connection, then close and reopen the game: a purchase approved by the store is delivered as soon as the game starts. If the gems are still missing, email us with the store receipt (order number). Payments and refunds themselves are handled by Apple or Google.
How do I get a refund?
Refunds are decided by the store: reportaproblem.apple.com for the App Store, or your order history in Google Play.
What does "Remove ads" do?
It is a one-time purchase in the Shop: video bonuses are then granted without watching a video, and full-screen ads are no longer shown.
How do I change my advertising choices?
In the European Economic Area, the United Kingdom and Switzerland, open Settings > Privacy choices in the game to reopen Google's consent form. On iPhone, you can also change tracking permission in the system settings under Privacy & Security > Tracking. More details on the data request page.
How do notifications work?
They are optional. The game asks for permission after you buy your first plot, then schedules local reminders on your device: three a day at most, none between 10 pm and 8 am. You can turn them off in your device settings.
How do I start again from scratch?
Open Settings and tap Restart the game, or choose New game on the title screen. The whole game is erased, including remaining gems. "Remove ads" can be recovered with Restore purchases.
Which languages and currencies are available?
English and French, and seven display currencies. You can switch both in Settings. The currency only changes how the fictional amounts are displayed.
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Contact us
Write to loic-emmanuel.bah@le2mholding.com. Please tell us your device model, system version and what happened; a screenshot helps a lot.